Customer Service

(800) 992-9500

The Customer Service desk is located in center court.


Customer Service Hours:

Monday - Saturday: 10:00 a.m. - 8:00 p.m.

Sunday: 11:00 a.m. - 5:00 p.m.


Services/Information Offered:

  • Fairlane Town Center gift cards
  • Center directory assistance
  • Mall walking program
  • Kids Club information
  • Kids 'N Kicks information
  • Special events within the shopping Center and local community
  • In-center employment opportunities
  • Group tour meet and greet
  • Bus schedules and other public transportation
  • Local lodging facilities
  • Lost & found

Customer Service can be reached at (313) 593-3330 or (800) 992-9500.


Adult Supervision Policy:

For the safety of customers and retailers, individuals under the age of 18 visiting Fairlane Town Center after 5 p.m. must be accompanied by a supervising adult 21 years of age or older. This policy applies seven days a week. Learn more about the Adult Supervision Policy.


Fairlane Town Center is a smoke-free environment.




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