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Santa FAQs 2022


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Where can I visit Santa this year?

Visit Santa’s Winter Wonderland on the lower level near H&M.


What are Santa’s Hours of Operation?

Santa arrives at Fairlane Town Center on Friday, November 25th at 12pm.  Visit the Santa Event page to view all of Santa’s Holiday Hours.


How is the Santa set decorated?

Stop by the North Pole-style decorated “North Court” to meet Santa, drop a letter in his mailbox, share your Wishlist, all while basking in the Winter Wonderland. We have beautiful snow-covered trees and a special gift for your little ones.


Who can visit Santa?

Everyone is welcome to visit with Santa for a photo experience! Our venues is ADA/AODA compliant. Pets can even come during Pet Nights! We have no limit on the number of guests who can appear in each photo. As long as a group can fit in the frame, they will take your photo!


Do you have sensory-friendly photo experiences?

Yes! Our Santa Cares event provides a sensory-friendly photo experience on Sunday, December 4, between 10am – 11:30 am, created in partnership with Autism Speaks. Blue Hands United (BHU) is a 501(c) 3 nonprofit organization founded to help families affected by autism; they will be on-site that morning handing out gifts.


How does the Santa experience work?

Arrive at the photo experience during your 15-minute reservation time or as a walk-up guest to meet Santa. Each group receives 3 poses for each photo experience. Finalize your transaction with a cashier to receive your photos, even if you purchased your package in advance online.


Are visits to Santa free?

Visits with Santa are always free, but photos (digital or print) with Santa have a cost associated. Cell phone photography is not permitted.


Are reservations required?

Reservations are strongly encouraged but not required.


What are the benefits to making a reservation?

Benefits include getting a free, personalized phone call from Santa prior to your visit powered by Portable North Pole, locking in the date/time of your choice, and expediting checkout onsite.


How do I make a reservation?

Visit https://whereissanta.com/mall/0099 to view the available times and make a reservation.


Can I reschedule or cancel my reservation?

You can reschedule your reservation within 24 hours of booking by clicking RESCHEDULE in your confirmation email. In the event of a cancelled reservation, no refunds will be provided. All sales are final, including packages pre-purchased online.


What photo packages are available?

·       Package A – Best Value! $49.99: Access to all digital downloads and (7) print photos including (2) 6" x 8" prints, (2) 4" x 6" prints, (1) 3" x 5" print, (2) 2" x 3" wallet size prints, and (1) limited edition postcard.
·       Package B $44.99: Access to all digital and (5) print photos including (2) 4" x 6" prints, (1) 3" x 5" print, and (2) 2" x 3" wallet size prints.
·       Package C $39.99: (5) print photos including (2) 4" x 6" prints, (1) 3" x 5" print, and (2) 2" x 3" wallet size prints.


How do I download my digital photos and when are they available?

If you purchased digital photos, they will be available 24 hours after your visit at myholidaymoments.com. Scan the QR code on the back of your photo envelope or visit myholidaymoments.com directly, then enter your email address and the code located on your receipt. You can access your photos any time before January 31, 2023.


How can I contact Customer Service?

Cherry Hill Programs provides the Santa photo experience at Fairlane Town Center. Access their live support chat on https://whereissanta.com/ or contact Customer Service at HERE.