Guest Services

Guest Services

For your convenience, Fairlane Town Center offers a Customer Service Desk, which is located near the mall entrance by P.F. Chang's China Bistro.

 
Our friendly Customer Service representatives offer:

 
Visitors

Visitors enjoy special perks at Fairlane Town Center with our VIP Card. When a local resident visits Fairlane Town Center with a guest traveling from farther than 50 miles, both receive a VIP Card. Both host and guest simply show their driver's license (or other photo ID with address) at the Customer Service Desk and start enjoying discounts at dozens of stores and restaurants in the mall!

 
Lost & Found

Lost or found items can be reported to a Security Officer or a Customer Service representative.

 
Store & Restaurant Information

Stop by for a list of restaurants and food specialty stores.

 
Directions/Store Directory Maps

Customer Service representatives are happy to provide directions to Center stores and a complimentary pocket directory.

 
Employment Opportunities Listing

Looking for employment? Stop by the Customer Service Desk and ask to see the employment listings.

 
Photo Copy and Fax Service

Copies are 25¢ per page; color copies are 50¢.  Faxes are $2 per page (cash only).  Both services are available at the Customer Service Desk during mall hours.


Stroller Rental

A limited number of strollers are available for rent at the Customer Service Desk during mall hours for a $3 fee.

 

FAQs

Is there a movie theatre at Fairlane Town Center?

Yes.  The AMC Star Theatre is located near the center of the mall between JCPenney and Sears on the lower level.

Does Fairlane Town Center have a Lost and Found?

Yes. The Lost and Found is in our Security Office located on the upper level.  To access Security, take the elevator in the hallway behind Champs on the lower level.  The Lost and Found is open during all mall hours.

Where are your elevators?

There are two elevators centrally located near center court.  Each department store also has an elevator inside the store.

Where are the restrooms?

Restrooms can be found on the upper level in the back of the Lifestyle Café Food Court and in the hallway next to Cecil B.  On the lower level, restrooms are located near the P.F. Chang’s mall entrance.  Men's, women's, and family restrooms are available for your convenience.

Restrooms feature dispensing machines for over-the-counter medicines and/or amenities

Do any stores or services at Fairlane Town Center NOT accept the Fairlane Town Center Gift Card?

The following stores and services do not accept Fairlane Town Center Gift Cards:  Beautiful Eyebrows, China Wok, Cinnabon, Coffee Beanery,  Kerby’s Koney Island, Lids, Pretzelmaker, Shawarma Express, Starter's Bar and Grill, The Great Steak & Potato Co., and Ti Spa.

Does Fairlane Town Center have a food court?

The Lifestyle Café Food Court is located on the upper level, near Sears. This beautiful space is perfect for getting a quick bite to eat or relaxing with a cup of coffee and visiting with friends!

Enjoy Auntie Anne’s, China Wok, Coffee Beanery, Fuji Hibachi Japan, Kerby’s Koney Island, Sbarro, Shawarma Express, Subway, Taco Bell, and The Great Steak and Potato Co.

Our other many restaurants and food service operations are located throughout the mall near all your favorite stores! Consult the directory for a complete listing including locations.

Can I bring my pet to Fairlane Town Center?

Pets are prohibited in the mall, with the exception of service animals such as Leader Dogs.

Where is your Security Department?

The Fairlane Town Center Security Office is located on the upper level, behind Forever 21. To access Security, take the elevator from the lower level in the hallway behind Champs.  The Security office is open 24 hours a day, seven days a week.  Their telephone number is (313) 593-3386.

Does Fairlane Town Center have a walking program?

We are pleased to offer a mall walking program to benefit your health and wellness exercise plan.

As a participant in the program, you must register at the Customer Service Desk (located at the mall entrance near P.F. Chang's China Bistro) after 10 a.m. It is important that we have the proper information on file.

All entrance doors open at 8:00 a.m. Monday through Friday, 9:00 a.m. on Saturday and 10:00 a.m. on Sunday for participants in our Walking Program.

We must ask your cooperation in order to maintain a safe environment in the common area of Fairlane Town Center. Our maintenance crew arrives very early in the morning to clean the Center floors.  Please do not access the mall before posted walking hours.

Where are ATMs located?

ATMs are located on the upper level, outside of JCPenney, and at the entrance and inside the Lifestyle Café Food Court (two machines).  On the lower level, ATMs are located at the mall entrance near JCPenney and in center court.